Enabling teams are the machines that run the machines. The fuel injector that provides the engine with petrol. They’re crucial to the delivery of products and services, but can rub against the agile product delivery cycles.
Mark Dalgarno has written about the enabling mindset that’s need for delivery teams to get the most out of an enabling service.
Empathy is crucial to adopting an enabling mindset. Enabling teams need to understand the needs of product teams. This involves talking to and observing product teams. Product teams must also understand the needs of enabling teams. To do this, they must look beyond just following the processes an enabling team has developed. They need to understand the reasons behind the processes — and this will help them understand the enabling team’s needs.