Recruiting a team
I’ve been reviewing job descriptions for roles in my team, and some are dreadfully out of date. Thankfully there are a few resources out there which make updating […]
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Fund teams, not projects
A lot of teams work in an agile way. Many organisations “are agile”. But in the public sector, there is a crucial element of an agile approach that […]
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Breaking into User Research
Most people in a user research role didn’t start their career there. If someone is thinking of switching from a marketing and/or communications background, then this post is […]
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Find out what matters most, and use it.
I’m almost two years late to an article written by Sam Conniff, but it’s no less relevant and interesting now as it was when written. Sam mentors young […]
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How you decide what not to do
Catherine Howe has written about the challenges in local government or prioritising an overwhelmingly important and large volume of work. We are doing work on planning and prioritisation […]
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Poles apart
I’ve just read Poles Apart: Why People Turn Against Each Other, and How to Bring Them Together after having it recommended by an old colleague. It is well […]
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Easy is hard
On the Design in Government blog, John Newton has written about creating Easy Read content. So, to clear things up, easy read is used mainly by people with […]
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Be consistent. But consistent with what?
At UX Collective, Duncan Stephen writes about consistency in design. He points out that there’s a real danger in being too consistent, as it can make individual services […]
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Enabling enabling teams
Enabling teams are the machines that run the machines. The fuel injector that provides the engine with petrol. They’re crucial to the delivery of products and services, but […]
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Humans will always struggle to be content
In 2018, Brandon Speck wrote an article in www.livescience.com about “Prevalence-induced concept change in human judgment“. It details a series of experiments which show how important context is […]
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