A good piece about difficulties and successes of using social media, with real examples – not just opinions! “A Positive Response to a ‘Negative’ Tweet“. How refreshing.
About a month ago I had this same conversation with my friend Shira Lazar and she said something interesting. The topic was on trying to get someone to stop saying something on social media. Shira said something like, “people are going to think bad thoughts. They are going to talk about it with their friends. They will be sharing. At least on social media you know what they are and you can address them” – BINGO!
Thanks to Sue Fiddler for finding it, you can read the full article at hardlynormal.com/blog/2011/02/05/a-positive-response-to-a-negative-tweet/