Southern let the customer tweet for them.

Published on: Feb 25 2011 by Tom

Some say “it’s better to have no twitter account at all than an inactive one“, but I’m not sure that Southern feel that way, as two twitter accounts with their name on are not promoting the rail company in very good light.

Firstly, @southerntrains is mostly harmless narrating the life of a commuter in south London, with tweets such as

Cancellations at charing x so missed my connection at London bridge again


London overground have put one bench back at Norwood, where there was 4. So am still standing up.”

Then there’s @southern_trains, which is far more motivated and often hilarious. As well as posting it’s own reviews on the trains service

Just emailed Man Booker Prize awards people asking how I could submit our timetable for consideration for their fiction award.#seriously

it mainly focuses on retweeting the cream of other people’s comments, some of whom aren’t aware that it isn’t an official account:

Once again train cancelled due to the doors not opening at Preston Park. Service definitely worth £3500/year. Bloody #southerntrains


Exceptional service, @Southern_Trains. You are on time. It is an exception.

There are many many more…

If you use Southern for your commute, you may like to follow these accounts to at least share your frustrations…

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