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Tag: complaint

Don’t just ‘do’ customer services on twitter, do it quickly.

Don’t just ‘do’ customer services on twitter, do it quickly.

Posted on 11 November 2013

Customers expect to be served by social media, and they expect that service to come quickly, according to research by Lithium Technologies. Fifty-three percent of consumers who expect […]

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Posted in CommunicationsTagged brands, complaint, customer services, social media, twitterLeave a Comment on Don’t just ‘do’ customer services on twitter, do it quickly.

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I am Tom Steel, I live in Sussex and work in digital services in London.

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