Tag: AI
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Friction is dead. Deal with it.
The perpetual wisdom of Tom Loosemore stikes again: Plenty of services quietly rely on people giving up. Agents don’t give up. Making your service deliberately harder to use won’t save you. Agents chew through friction; the people without agents bear the cost… …If tireless agents reveal that your service has been depending on people abandoning…
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What a waste
Yesterday I saw Gavin Freeguard post/skeet on Bluesky about Ishmael Burdeau comparing data to plastic: “Too often, our data collection is single-use and disposable, with no regard to the environmental consequences” There is too much plastic around, so we try and recycle it, so it’s not a waste. This is a good idea But it…
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A predictable random thought
Can human beings be random? Machine learning is influencing more and more public and corporate services and products with its ability to review and test a seemingly infinite number of scenarious and behaviours.