Posts Tagged ‘social media’:

Sell the moment, buy the moment!

Sell the moment, buy the moment!

Published on: Apr 10 2014 by Tom - Leave a Comment
Just what we need, more tweets filling our timelines with messages from companies trying to “engage” with people through with tenuous links to an anniversary,...
If you are the product social media sells, how can you cut out the middle man?

If you are the product social media sells, how can you cut out the middle man?

Published on: Mar 25 2014 by Tom - Leave a Comment
For years people have been trying to educate users of social media sites such as Facebook and twitter with articles such as “Facebook: You’re Not the Customer,...
Don’t just ‘do’ customer services on twitter, do it quickly.

Don’t just ‘do’ customer services on twitter, do it quickly.

Published on: Nov 11 2013 by Tom - Leave a Comment
“Do it” David Starsky Customers expect to be served by social media, and they expect that service to come quickly, according to research by Lithium Technologies. Fifty-three...
The circle of online life

The circle of online life

Published on: Nov 11 2013 by Tom - Leave a Comment
Kids Teenagers take up new technology Usage spreads to university and young adults Technology enters the mainstream Even parents and grandparents use it Kids and...
7 Ways to Be Insufferable on Facebook. Alternative title: “Internalize your locus of control, author-dude.”

7 Ways to Be Insufferable on Facebook. Alternative title: “Internalize your locus of control, author-dude.”

Published on: Oct 29 2013 by Tom - Leave a Comment
Many people find FaceBook annoying, but often lay the blame with someone else. It can’t possibly be their fault their news feed is filled with pointless updates,...
The 29 Stages Of A Twitterstorm

The 29 Stages Of A Twitterstorm

Published on: Oct 25 2013 by Tom - Leave a Comment
The life cycle of twitter outrage has been neatly laid out by BuzzFeed, all 29 stages of it. I won’t spoil the enjoyment of enjoying how a storm evolves by...
News International’s “single biggest strategic mistake”

News International’s “single biggest strategic mistake”

Published on: Sep 02 2013 by Tom - Leave a Comment
Last year Katie Vanneck-Smith talked about what she’s learnt at News International as chief marketing officer, following their “single biggest strategic...
This consumer will not be a product.

This consumer will not be a product.

Published on: Aug 30 2013 by Tom - Leave a Comment
A few attention grabbing quotes from Mr  Eben Moglen. Anonymity is not profitable “In the 21st century that means they are committed against anonymity no...
Blurred social media boundaries with youth workers

Blurred social media boundaries with youth workers

Published on: Aug 29 2013 by Tom - Leave a Comment
A Youth Engagement Practitioner has recently published some interesting survey results relating to Digital Engagement, describe by Carl Haggerty. I find it important...
The Innovation of Loneliness

The Innovation of Loneliness

Published on: Aug 28 2013 by Tom - Leave a Comment
A short video about the antisocial nature of social networks.       http://www.vimeo.com/70534716